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The Real-time Analyst at Cogeco Connexion Inc. manages intraday queues for the US contact center, monitoring calls, chats, and emails while re-forecasting staffing needs. You’ll report on service levels, AHT, occupancy, and absenteeism to help optimize performance.
Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power
The Challenge This role represents a unique opportunity for professionals looking to contribute as a leader in digital transformation while advancing their own career in a high-impact and dynamic environment. As a Sr. Integration Consultant, you