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Queue Management Jobs In Champlain, Quebec - 5 Job Positions Available

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queue management jobs in Champlain, quebec

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Real-Time Workforce & Scheduling Analyst

Cogeco Connexion ( Trois Rivières QC ) +2 other locations

The Real-time Analyst at Cogeco Connexion Inc. manages intraday queues for the US contact center, monitoring calls, chats, and emails while re-forecasting staffing needs. You’ll report on service levels, AHT, occupancy, and absenteeism to help optimize performance.

Full-time Workforce Management Report Writing Analytics Business Continuity Operations Management

Cogeco Connexion 2 days ago

Analyst, Realtime

Cogeco Connexion ( Trois Rivières QC ) +1 other locations

Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power

Full-time Contact Centre EGO Occupancy Google Cloud Platform Contact Centers

Cogeco Connexion 2 days ago

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