Location Our Senior Cloud Architect will be an integral part of our global Forward Deployment Engineering team. This role is based remotely in Canada and is available to Full-Time Employees. Preferably in EST About DoiT DoiT
AtOptiom,serviceisntadepartment—itsthemomentourpromisebecomesrealforthepeoplewhocountonus.WerelookingforaDirector,ServiceDeliverytobringsingle,accountableleadershiptotheteamswhodeliveronthatpromiseeveryday:ClientCare,PartnerSupport,andourInsideSales/InsuranceAdvisorteam. ThisisanewlycreatedrolereportingtoourVP,Operations.Youllbetheleaderaccountableforrunningthesefunctionsasonemetrics-governedservicedeliveryoperation:averagetimetoanswer,abandonrate,averagecalllength,andoutcomestrackedandactivelymanaged,notjustobservedafterthefact.Atthesametime,youllbebuildingandscalingaproducingInsideSales/InsuranceAdvisorteam,withthecoachinginfrastructuretogrowitresponsibly. Ifyoumanagebythenumbersandbytherelationship—comfortableinascorecardoneminuteandcoachingafront-lineleaderthenext—wewanttotalktoyou. YouBring 8+yearsofprogressiveleadershipexperienceincontactcentre,servicedelivery,orinsurance/brokerageoperations,includingdirectaccountabilityforcallcentreKPIs(averagetimetoanswer,abandonrate,averagecalllength,first-contactresolution,orequivalent) Experienceleadingmultiplefunctionsorteamsconcurrently(10+direct/indirectreports),withaccountabilityforservicequalityandperformanceoutcomes Experienceleadingorscalinganinsidesales,insuranceadvisor,orotherproducingsalesteam:thisisadistinctpieceofthemandatealongsideserviceleadership DirectoradjacentexperienceinP&Cinsurance,brokerage,MGA,insurancecontactcentres Post-secondaryeducationinbusiness,insurance,orarelatedfield—orequivalentdemonstrableexperience BonusPointsFor Experiencewithcontactcentreworkforcemanagementortelephonyplatforms(e.g.,NICE,Genesys,Five9,Talkdesk) Experienceinadealer-distribution,embedded-finance,orextendedwarranty/vehicleservicecontractmodel CIP/FCIPdesignation,oranactivegeneralinsurancelicence(Level1/2,CAIB) Experienceinapremiumfinancing,collections,orfintech-adjacentserviceenvironment WhoWeAre OptiomInc.isaManagingGeneralAgency(MGA)andawhollyownedsubsidiaryofAvivaCanada,specializinginspecialtyinsuranceproductsdistributedexclusivelythroughanationalnetworkofbrokeranddealerpartners.WeoperatewiththeenergyofaspecialtyMGA,backedbytheresourcesandcredibilityofoneofCanadaslargestandmosttrustedinsurers. WhatWeOffer Competitivebasesalaryplusperformancebonus,commensuratewithexperience.Comprehensivegroupbenefits(medical,dental,vision,EAP),vacationincreasingwithtenure,andemployer-supportedlicensingandprofessionaldevelopment. Optiomiscommittedtobuildingadiverseandinclusiveteam,andaccommodationsareavailableonrequestatanystageoftherecruitmentprocess.Asdisclosedinthisposting,OptiomusesAItoolstoassistwithinitialscreening;allfinalhiringdecisionsaremadebyourhumanhiringteam. Wethankallapplicantsfortheirinterest;onlythoseselectedforfurtherconsiderationwillbecontacted. #J-18808-Ljbffr...
Senior DevOps Engineer Location: Calgary, AB — Hybrid (Yes, our job postings are intentionally longer than others. Though they will provide you with a realistic job preview and guidance on how best to present your application.
Mechatronics Engineer Calgary, Alberta Ayrton Energy’s mission is to propel the global shift towards sustainable energy with the broad deployment of our cutting-edge hydrogen storage technology, reshaping hydrogen distribution to mirror the safety, simplicity, and efficiency
Ayrton Energy’s mission is to propel the global shift towards sustainable energy with the broad deployment of our cutting-edge hydrogen storage technology, reshaping hydrogen distribution to mirror the safety, simplicity, and efficiency of traditional fuels such
What if you could redefine whats possible? With us, you can. With us, you can. You want Purpose. Growth. Opportunity. People who get it. We are the home of ambitious, passionate, and innovative world shapers. With
Mechatronics Engineer Calgary, Alberta Ayrton Energy’s mission is to propel the global shift towards sustainable energy with the broad deployment of our cutting-edge hydrogen storage technology, reshaping hydrogen distribution to mirror the safety, simplicity, and efficiency