Key Responsibilities Manage the ticket queue and client escalation pipeline daily across the client portfolio, ensuring requests are correctly prioritized and resolved within each clients SLA. Manage Tier 1/Tier 2 technicians. Monitor and analyze team performance
Job Description Key Responsibilities Technical Team Lead Manage the ticket queue and client escalation pipeline daily across the client portfolio, ensuring requests are correctly prioritized and resolved within each clients SLA. Manage Tier 1/Tier 2 technicians;
Job Description Key Responsibilities Technical Team Lead Manage the ticket queue and client escalation pipeline daily across the client portfolio, ensuring requests are correctly prioritized and resolved within each client’s SLA. Manage Tier 1/Tier 2 technicians;
Job Title: Systems Analyst - Technical Support Career Level: Level 06 Reporting To: Manager, Technical Support Location: GTA, Ottawa or Vancouver Job Description Summary We are seeking a highly skilled and technically proficient System Analyst –
Job Title: Systems Technician / Technical Support Location: Vancouver Salary Range: Salary is determined by experience level in the role, internal and pay equity practices, and market demand. Band: 6 Position Overview We are seeking a
Key Responsibilities Manage the ticket queue and client escalation pipeline daily across the client portfolio, ensuring requests are correctly prioritized and resolved within each clients SLA. Manage Tier 1/Tier 2 technicians; monitor and analyze team performance