Strong understanding of contact Centre and IVR architecture, including telephony, ACD, CTI, SIP, DTMF, speech IVR, call routing, queue management, call recording, agent desktop, and omnichannel service capabilities. Hands-on experience with Salesforce Service Cloud Voice, including Omni-Channel routing,
Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to
Solutions Engineer (CCaaS) Dawn InfoTek Inc. is a professional IT consulting team that partners with major financial institutions, investment firms and government sectors. We have been dedicated to delivering cutting-edge consulting services and recruiting all levels of
Join Northeastern Ontario’s Health Care Leaders! Health Sciences North is Northeastern Ontarios academic health sciences centre, where exceptional care, innovative research, and transformative teaching improve the health of our communities. As the regions specialized healthcare hub, youll